Area Manager, Travel Retail

  • Company: Guerlain
  • Country / Region : Hong Kong SAR
  • City : Hong Kong SAR
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 10 years
  • Reference No.: GUER03957
  • Date of publication: 2024.04.05

Position

1. Commercial Focus:

  • Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region.
  • Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand while driving growth.
  • Provide the highest level of service to key clients in order to build strong and lasting relationships with Travel Retail players.
  • Identify actions and new opportunities for profitable growth in key doors
  • Negotiating trade terms, space allocation, assortment and pricing
  • Negotiate and ensure all legal contracts are signed and T&C mapping is constantly accurate

 

2. P&L Responsibility:

  • Full ownership of the P&L, preparation, presentation to top management and monthly expenses and profitability review
  • Managing and analyzing P&L and profit center, defining sell in/sell out targets
  • Take accountability for customer P&L and sell-in/ sell-out target achievements
  • Set-up bi-annual retailer budget and align with brand investment plan and commit to share KPIs

 

3. Account Relationship Management:

  • Develop long term key account strategy and lead group level joint business planning process
  • Drive retailer insights, work side-by-side with retailer on strategic projects and cross regional developments on PRCs consumers, HKMATW 3YP
  • Develop long term, strategic relationships with accounts
  • Coordinate local teams to respond quickly to day to day requests to ensure close collaboration

 

4. Marketing, Merchandising & Retail:

  • Ensuring to implement and reclaim the 3-Axis Beauty positioning in your region in line with product strategy
  • Elevate our game in the store: execution and visibility are the priority & being more demanding
  • Ensuring the execution of all touch points of 360 launch plans (training, trade plan, incentives, media) and strong review on new launches performance
  • Proposing and implementing a detailed sales/marketing plan per customer
  • Marketing in store activation plan: development of retailtainment strategy
  • Monitor competitive activity and trends in markets, customers, products, prices, and channels
  • Be a key player and driver within your team for the roll-out of the consumer centric approach and the Guerlain Retail academy to foster retail excellence

 

5. Distribution & Retail Change of Model:

  • Define your country selective & productive distribution strategy
  • Design your country roll-out for the new Guerlain retail Identity including Ultimate
  • Prepare all negotiation with DFS change of model to consignment
  • Craft the Retail services strategy, Clienteling protocol roll-out
  • Negotiate for all Datas road map with retailers

 

6. E-Retail:

  • Ensure the E-Retail strategy is rolled out complying with Guerlain HQ processes
  • Coordinate between internal departments, Retailer and agency for campaign executions and ensure on-time content development, and Digital activations (eg, social media posts on eRetailer social channels)

 

7. Management:

  • Groom the team linked to Guerlain Retail strategy
  • Grow key profiles within the team for future team expansion in all departments: digital, merch, mkt, retail, training
  • Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills
  • Develop strong connection with Guerlain HKTW LM and ASIA Regional Team for cooperation

Profile

QUALIFICATIONS & SKILLS

  • Bachelor degree above
  • 12 years retail working experience includes P&C
  • Fluent in English and Cantonese. Mandarin could be a plus.
  • Good at Microsoft office, including Word, Excel PowerPoint, Power BI etc.

 

KEY COMPETENCIES

  • Agility & Flexibility
  • Strong negotiation skills
  • Strong Relationship and Team building management skills
  • Retail & Strategic Mindset
  • Strong attention to detail
  • Communication
  • Assertiveness
  • Problem-solving
  • Performance management
  • Be passionate and responsible; take quick action and stay positive under pressure.
  • Can accept regular business trips

 

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