Position
Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.
General Purpose of the Position:
We are seeking a Store Manager to join our team at Loro Piana. In this pivotal role, you will oversee daily operations, enhance sales performance, and manage a successful team to deliver exceptional shopping experiences to our clients. Your leadership will contribute to the success of key business initiatives while upholding company standards.
Key Responsibilities
Sales and Business Development
- Oversee sales performance by analyzing key metrics and implementing action plans to optimize business opportunities.
- Responsible for achieving quantitative targets through strategic planning, identifying client and VIC opportunities.
- Act as a brand ambassador and reflect an elevated brand image while managing VIC initiatives at all times.
- Maintain ongoing communication with the store team, retail leaders, and cross-functional partners to ensure alignment on sales objectives.
- Evaluate market trends and perform competitive analysis to identify areas of potential sales growth while leveraging available resources.
- Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
- Ensure achievement of quantitative targets by analyzing results, verifying monthly activities, and leading team meetings.
Team Management
- Collaborate closely with the Assistant Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
- Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
- Create career development plans and identify opportunities of growth for all team members.
- Participate in the scouting and selection of new team members by collaborating with HR partners.
- Lead team meetings to provide store performance updates and emphasize key priorities.
Operations
- Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
- Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
- Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
- Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
- Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
- Oversee proper execution of internal procedures, administrative tasks, and operational activities.
- Oversee various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
- Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.
- Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
- Responsible to report store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
Profile
Skills and Abilities Required
- 5+ years of management and sales experience in a luxury retail environment.
- Proficient in Microsoft Office, SAP, and other digital tools.
- Excellent communication, analytical, leadership, and problem-solving skills.
- Energetic, passionate, and results-oriented with experience managing a high-volume store.
- Strong knowledge of sales, operations, and inventory.
- Ability to travel and work weekends.
- Ability to lift and move up to 40 pounds.
Additional information
What we offer
At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.
Compensation
Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $140,000 to $175,000 USD per year.
EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.
