Position
Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while others are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.
Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging society, and Empowering our People.
Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.
The Trade CRM Specialist is a change enablement role with a blend of both strategic and operational responsibilities. As an analytical leader with operational experience, this role’s primary responsibilities include building and using Trade CRM analytics for the service of enabling MHUSA’s next stage of B2B CRM capabilities. The role is a cross-functional role working with multiple internal as well as external partners to achieve successful business outcomes. This role leads standard process Trade CRM Analytics which supports MHUSA’s continued dedication to using data & analytics in all business decision making.
MHUSA’s Trade CRM platform combines Salesforce on the front-end and Power BI for data visualization on the back end. It is known internally as ASPIRE.
Profile
Trade CRM Performance Optimization
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- Critical to the success of the ASPIRE program, the Trade CRM Specialist will enable the key feedback loops for both Commercial and Strategic Planning teams in terms of which programs and activations are successful at driving business outcomes. Performance optimization includes, and is not limited to: performance dashboarding, optimization analysis, and root cause analysis
- Activation Strategy
- In addition to understanding what actions have driven successful outcomes, this role will also find new opportunities and patterns of actions which lead to success. In partnership with the Commercial and Strategy teams, the Specialist will conduct exploratory analyses to co-create data driven activation plans.
- Training & Support
- The Trade CRM Specialist will be responsible for onboarding new users as well as supporting the rollout of ASPIRE to other teams within the Commercial organization. In this capacity, the Trade CRM Specialist will take the lead on crafting training documentation in PowerPoint, videos, one-page how-to guides and other materials as requested. This role will play a key role in the ongoing implementation and adoption of ASPIRE, including daily user support and technical troubleshooting.
- Experimentation & Research
- To support the continuous improvement and learning of the ASPIRE program, the Trade CRM Specialist will also partner with Commercial and Strategy teams to conduct experiments based on the Activation Strategies and analysis. Additionally, as measurement needs emerge related to Aspire, the Specialist will also support building research agendas, measurement programs, and end to end support of learning plans.
- Data Stewardship
- To ensure high quality data going into ASPIRE, the Specialist will also serve as the key go-to team member for addressing data anomalies and working with Data & IT teams to build additional data hygiene and management capabilities.
- Data & Analytics Practitioner Enthusiast
- To support the building of the Analytics practitioner community at MHUSA via: active participation in analytics communities, connecting and supporting other team members within MHUSA by sharing standard processes, and helping to educate business collaborators on the value of data in delivering upon MHUSA’s 2030 goals
Additional information
Education
- Bachelor’s degree required
Professional Experience
- 2+ years of professional work experience
Practical/Technical Knowledge
- Experience with Salesforce.
- Strong proficiency in Microsoft Office tools
- Curiosity, humility, and strives for continuous improvement.
- Strong commercial awareness and business sense\Clarity and precision in verbal and written communication
- Experience in project and partner management
- Ability to work in a dynamic environment.
External applicants must be currently authorized to work in the United States on a full-time basis.
Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
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