Position
About This Role:
The IT Manager for TAG Heuer Korea will be in relation with our IS&T central team in HQ. The position will coordinate all IT infrastructure and project basis activities for TAG Heuer Korea: Boutiques, SAV (After Sales Service), Office & 3PL. After successful integration of projects, the position will have regular support of properties. The position will report to directly Sr. Finance & Operations Manager and also have 1 direct report.
Responsibilities:
- Overseeing the entire TAG Heuer Korea’s infrastructure and enterprise applications along with HQ IT and business leads
- Creation, set-up and implementation of IT Ecosystem in TAG Heuer Korea
- Software and Hardware provisioning
- Collaborate with HQ in the deployment of IT solutions in Korea (for example: standardization of technical platforms, Windows 11, etc.)
- The definition of priorities with business teams and proactively solving the problem.
- Partnering with key users and business stakeholders to capture and manage the technology demands to drive TAG Heuer’s commercial goals
- The management of all IT equipment (Network and telephony etc.) for office and boutiques.
- Vendor and external service provider management
- Maintain and develop required documentation under group guideline.
- The coordination of user support activities in collaboration with IT administrator
Profile
Requirements:
- Relevant tertiary qualification in Information Technology or an appropriate business discipline, supported by over 10 years of practical experience in a discipline related to this position.
- Service and excellence oriented, with strong project management skills in retail industries.
- Sense of service, rigor, dynamism, reactivity, flexibility, autonomy and organization are essential qualities.
- Strong technical knowledge of IT user environment
- Mastery of Microsoft environments: AD, Office 365, etc.
- Experience in managing IT assets via remote control tools, inventory, image deployment, patching, antivirus.
- Experience in managing IT support via ticketing tools (Service Now / JIRA / SCRUM)
- Experience in network management (Routers, switches, Firewall, Wifi, VPN, WAN, AirWatch, / Workspace One) Cisco Meraki a plus
- Fluent in English both written and verbal
