Assistant Manager, Quality

  • Company: Louis Vuitton Pacific
  • Country / Region : Hong Kong
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Manufacturing
  • Experience required: Minimum 5 years
  • Reference No.: LVM11269
  • Date of publication: 2021.05.04



  • Build store autonomy in handling quality cases to have coherent reply / service to customers.
  • Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients.  Make proper decision and manage by exceptional for important and sensitive cases.
  • Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.
  • Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
  • Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.


Key Requirements & Competencies

  • BS/BA degree is required
  • At least 5 years of related working experiences, in fashion industry or watches & jewelry after-sales experience preferred
  • Strong verbal and written communication and interpersonal skills, fluent in Cantonese, English & Mandarin
  • Able to work across functional areas and levels of the organization
  • Computer literacy in PowerPoint, Word, Excel
  • Logic thinking, sound judgment, organized and detail oriented
  • Customer oriented & commercial mindset
  • Communication & interpersonal skills

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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