Client Insights Executive (Contract)

  • Company: Louis Vuitton Singapore
  • Country / Region : Singapore
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: LVM12738
  • Date of publication: 2021.05.04


Duties & Responsibilities

To drive client retention and business growth for South Asia countries and stores by providing actionable insights and supporting clienteling initiatives:

  • Execute regular reports on key client KPIs to monitor performance and ensure countries are on track of objectives and ambitions
  • Data mining and analysis on client profile and purchasing behaviour to identify opportunities according to business needs (e.g. new product launches, event reports, etc.)
  • Client targeting and list extraction to support events and campaigns
  • Provide support on Client BI tool to country teams and other departments in the zone team
  • Work closely with country teams in the implementation of strategies to ensure consistent targeting strategy, sharing of best practices between markets and supporting local animations
  • Monitor and enhance client data collection to ensure quality data and increase client contactability for CRM purposes
  • Ensure data integrity with identifying and investigating bugs with Paris Head Office team
  • Assist in planning, executing, and evaluating Client Relations Management (CRM) actions such as emailing and brochure mailing
  • Provide support for any ad-hoc client development related duties as assigned


Key Requirements & Competencies

  • Degree in Information System, Statistics, Mathematics or Engineering
  • At least 3 years in database management and marketing (luxury retail / high end hospitality a plus)
  • Knowledge in data structure and advanced proficiency in Excel
  • Knowledge in Java, SQL and IBM Cognos Analytics will be an advantage
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication in English
  • Strong interpersonal skills with the ability to work across functional area levels and to interact at distance (with country teams)
  • Independent and resourceful individual who is detail-orientated and meticulous
  • Organised individual with the ability to perform under pressure & tight deadlines and deal with ambiguity
  • Highly adaptable and flexible to accept new ideas, people and procedures

Contract Period
12 Months (Renewable)


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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