- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- To carry out any additional duties as directed by the management team.
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- To introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- To know store sales targets and sales information on a daily and weekly basis.
- To follow stock management procedures.
- To ensure that the position of stock in the store prevents theft by customers and that the Company procedures on security in relation to theft are adhered to.
- To coach junior and senior sales staff.
- To be an effective and participative team member.
- To be a flexible, adaptable and highly committed individua.
- Attention to detail.
- Excellent communicator.
- Smart appearance that represents the image of the Company.
- Appreciation for the luxury goods.
- Knowledge of selling techniques and of merchandise package.
- Demonstration of own initiative.
- Previous retail experience in the luxury brand market.
- Expertise in luxury fashion products.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share the passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have a natural enthusiasm and passion about being part of the House of Dior.