Senior Sales Consultant - Harrods MRTW

  • Company: Givenchy UK
  • Country / Region : United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: GIV01178
  • Date of publication: 2021.04.28


Acting as a Givenchy brand ambassador for our Men Ready-to-Wear (MRTW) Concession in Harrods you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.



  • Welcome all clients to the Givenchy MRTW Concession ensuring the client feels comfortable in the environment.
  • Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
  • Introduce additional complementary products targeted to your client and share product knowledge.
  • Process the sale in a confident and professional manner whilst maintaining the relationship with the client
  • Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
  • Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
  • Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
  • Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines
  • Support control and management of stock in line with the guidance from Stock Control colleagues


  • A minimum of 5 years' experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred
  • Experience in selling Ready-to-Wear with an understanding of craftsmanship and quality is a must
  • Strong business sense and experience working with retail KPI's is a must
  • A genuine interest for fashion and Givenchy as a brand
  • Hardworking and committed to achieving/exceeding targets
  • Team player and able to work autonomously
  • Excellent personal presentation - a Givenchy Brand Ambassador
  • Strong communication and relationship building skills. Existing clientele network would be a plus
  • Fluent in English is essential and additional languages are an advantage

Additional information


  • Mystery Shop Results
  • Weekly and individual sales targets
  • Conversion Rate
  • Units per Transaction
  • Average Transaction Value
  • Attendance

Fashion & Leather Goods

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